Refund and cancellation policy

This policy covers payments made in Darshan Saathi for puja and seva bookings and for premium plans.

Cancelling a puja or seva booking

You can cancel a booking in the app until the booked day (My seva bookings → the booking → Cancel).

• Cancelled 24 hours or more before the booked date: the full amount is refunded.
• Cancelled less than 24 hours before: the temple may already have made arrangements, so a refund is at the temple's discretion. We ask the temple for you.
• After the date, or if you did not attend: no refund.

When the temple cancels

If a temple cancels a puja or seva, or the temple is closed on the booked day (for example for an eclipse or an unforeseen event), you get a full refund, or, if you prefer, the booking moved to another date.

Failed or duplicate payments

If money was taken but the booking or plan was not confirmed, or you were charged twice, the amount is refunded automatically, usually within 5–7 working days. If it is not, write to us with the payment id.

Premium plans

• Premium plans can be cancelled for a full refund within 48 hours of purchase if none of the plan's benefits have been used.
• After that, plans are not refundable, but stay active until the end of the period you paid for.
• Plans do not renew automatically, so there is nothing to cancel for the next period.

How refunds are paid

Refunds go back to the original payment method (UPI, card, net banking or wallet) through the same payment gateway. Once we approve a refund it is processed within 2 working days; your bank may take a further 5–7 working days to show it.

Asking for a refund

Write to support@darshansaathi.com with your booking reference or payment id and the reason. We reply within 2 working days.

Last updated 1 October 2026